Badge Types and Pricing for Gen Con Indy 2024

• Please note that Marion County imposes a 10% admissions tax for all badge types.
• Prices are fixed and will not increase after the Ship to Me deadline on June 14.
• Gen Con does not offer any badge discounts.
• All sales must be completed online. We do not accept mail orders or phone sales.
• Children ages 10 and under are free to attend but must be accompanied by a Parent or Guardian with a valid Gen Con badge. You need to register your child for a Child Wristband. The Child Wristband allows for registering for events in the "Kid Activities" category only. Other events will require a regular badge.
  How do I add a child wristband for my child (10 and under)?
  

Buying your Gen Con badge

Badge sales begin with Gen Con Indy Badge Registration on February 11, 2024, at noon (Eastern). Children 11 and older must have a badge to attend. A child under 11 who want to attend any non "KIDS" events will need a badge and not a Wristband to do so.

When badges go on sale and you are ready to purchase your badge, follow these easy steps:

1. Visit www.gencon.com/login (opens in new window).
2. Enter your username or email address and password.
3. Click the “Sign In” button.
4. Click the "Get a Badge" link at the top right of the page.
5. Follow the on-screen instructions to complete your purchase.

TIP: In order to purchase multiple badges in a single transaction, you will need to first add your friends to your Friends and Family list. Once your friend has approved your friend request, you may select the "Get a Badge" link in the top right of the page and select the badge type you wish to purchase. Then, check each friend's name for whom you wish to purchase a badge and add them to your cart before checking out.

Delivery Options

USPS PRIORITY MAIL (Default Option)

This delivery option provides you with fast three-to-five day shipping for $15 and includes tracking and signature confirmation for your peace of mind.

• The Gen Con fulfillment team will combine all purchases made through your account prior to the Ship to Me deadline into one convenient shipment.
• Your items will begin shipping out after the Ship to Me deadline on June 14, 2024, at 11:59 pm (Eastern).
• You can track your packet once it has shipped via your My Packets page.
• 100% Replacement Guarantee: If your shipment is confirmed to be lost by the USPS, your convention materials will be replaced at no cost to you. (Gen Con cannot replace items that have been marked as delivered.)
• You can update your shipping method through your My Packets page until the Ship to Me deadline on June 14.

TIP: Badges purchased on individual accounts are shipped separately. You can have all of your badges shipped in one mailing if you buy them on one account using the Friends and Family list

WILL CALL

Will Call allows you to pick up your badges and event tickets at the convention. However, Gen Con recommends the USPS Priority Mail option, when available. If you are concerned with spending time in line or plan to attend events that start early in the day, USPS is your best option.

• Will Call items are placed in separate packets for each recipient and can only be claimed by that recipient.
• A valid government-issued photo ID is required in order to pick up your packet at Will Call. The only exception is for small children with no photo ID. A parent or guardian with a valid ID must accompany the child when picking up their Will Call packet.
• Will Call opens at noon on the Wednesday before the convention. The hours are:
  • Wednesday Noon - 2 am (Thursday morning)
  • Thursday - Saturday 7 am - 11 pm
  • Sunday 7 am - 3 pm

• During the convention, please allow at least four hours for online orders to be fulfilled and placed in Will Call.
• For same-day purchases of badges and event tickets made on site during the convention, we strongly recommend purchasing in-person at Customer Service or Registration kiosks in the convention center for faster service.

Exchanges and Refunds

If you need to exchange or refund your badge, please contact Customer Service directly and they happily will assist you. Refund requests must be made by email.

You can request to refund your badge when badge registration opens on February 11, 2024. All badge refund requests must be made by the end of day on June 14, 2024, at 11:59 pm (Eastern). Absolutely no badge cancellation requests will be honored after June 14, 2024, at 11:59 pm (Eastern).

Refund requests received prior to the deadline will be issued a refund and credited back to the original credit card or system credit used for the purchase, less any administrative fees. System credit is non-transferable, non-refundable, and never expires.

All badge refunds are subject to a $10 administrative fee per badge refunded. There are no exceptions. Badges refunded to system credit do not incur a fee. Badges are not eligible to be rolled over to the next years show.

All event and generic ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are no exceptions.

All refund requests must be made by the purchaser by email to [email protected]. Refund requests must include the first and last name of the attendee, Gen Con account number, and email address associated with the account. Badge types and Game IDs, along with a description of the items to be refunded is greatly appreciated (i.e. a 4-Day badge and eight generic tickets, or three Saturday badges and three True Dungeon tickets, Game ID#________).

Convention event ticket refunds will be managed by Customer Service and will only be refunded to the person whose name is on the ticket or to the original purchaser. All tickets are only good for the year that they were purchased.

Contact Customer Service

Due to increased call volume and limited resources at this time, you will get a faster response by emailing us with customer service inquiries.

All badge refund requests must be sent by email.

If you are requesting a refund, please include the Gen Con ID number for the account used to purchase the badge(s) (find it next to your name on your account), the name on the badge(s) to be refunded, and the type of refund you are requesting (to your credit card minus the processing fee, or to system credit with no fee).

Email: [email protected]
Phone: (206) 385-1967