Accessibility
Gen Con is dedicated to ensuring a safe, inclusive, and wellness-focused event. To achieve this, we offer various services and options for patrons with special needs.
Accessibility Services Kiosk
Gen Con is dedicated to ensuring a safe and inclusive event, and we offer a range of services for guests with special needs. At the Accessibility Services kiosk in the Wabash East Concourse inside the convention center, our friendly staff are standing by to assist guests with disabilities with collecting Will Call items, buying event tickets, requesting refunds or exchanges, and obtaining ADA badge stickers.
Accessible viewing areas for the costume parade are located at the Crossroads-Wabash intersection and next to the Hall B Event HQ. Further accessibility information for patrons with disabilities is available on the Indiana Convention Center (ICC) website.
Hours of Operation
Wednesday, noon – 2 am
Thursday – Saturday, 7 am – 1 am
Sunday, 7 am – 4 pm
Scooter Rental
Gen Con has partnered with Indy Scooter Rentals to provide scooters and wheelchairs at Gen Con. A limited number of scooters will be available at the show, and early reservations are recommended. The Indy Scooter Rentals booth is inside the convention center next to the Will Call kiosks on Maryland Street. For more information, call 317-855-3158.
Getting Help On Site
If you cannot reach our Accessibility Services kiosk and need further assistance while at Gen Con, please speak with a member of our Event Staff, who will be wearing black vests, or a Staff member with a Gen Con Staff lanyard. You can also approach security personnel or visit one of the Information booths located throughout the ICC for help.
Quiet Room
The Quiet Room is a comfortable place to relax and get away from the hubbub of Gen Con. Talking and other interactions with attendees are prohibited, and phones must be in silent mode. This room is located on the second floor of the ICC, room 211. The hours of the Quiet Room are Thursday through Saturday, 10 am-6 pm, and Sunday, 10 am-3 pm.
Other Reduced Noise Spaces
If a completely silent room isn't needed, there are quieter areas throughout the convention where you can take a break from high noise levels. These spaces include hotel lobbies and hallways, the Stadium Field and bleachers, and the second floor of the ICC.
ADA Services
Gen Con is committed to an accessible, inclusive experience with ADA accommodations and dedicated support for all attendees.
ADA Exhibit Hall Entrance
Attendees with disabilities or mobility needs may use any Exhibit Hall entrance.
When you arrive, please move to the front of the queue or ask an event team member, staff member, or security guard for help. Guests with accessibility needs may enter first when the Hall opens at 10 am each day, so they can enter safely before general admission begins.
For the most convenient access, use the designated ADA Exhibit Hall entrance at the large Hall J doors.
Rollacrit Merch Line
The Gen Con shop, managed by Rollacrit—our official merch partner—will have a dedicated ADA accessibility line for individuals with mobility concerns during store hours. Please visit the shop in the Wabash lobby for more info and hours.
Hotel ADA Policy
In partnership with Q-rooms, the Gen Con Housing call center will operate concurrently with Hotel Registration opening on February 22, 2026. The call center will close at the end of the convention on August 2, 2026. Housing information, including “how to” articles, booking policies, and terms of service, is available in our Help Center.
Help Center: q-rooms.com/gencon
24/7 Support: AI Chat Support, Support Ticket
Business Hours:10 am – 6 pm Eastern, Monday - Friday (non-holidays)
ASL Interpreters
Select Gen Con-sponsored events will have a sign language interpreter available and seating for those needing extra assistance.
If an attendee is bringing their interpreter to Gen Con, please get in touch with [email protected] for options on their attendance.
Website Accessibility
Gen Con aims to create an inclusive online experience for all visitors by ensuring these features.
Accessible Content
- This website includes content that adheres to WCAG (Web Content Accessibility Guidelines) standards, ensuring that all information is accessible to individuals with disabilities.
Screen Reader Compatibility
- The site is designed to be compatible with popular screen readers, allowing users with visual impairments to navigate seamlessly.
Keyboard Navigation
- The website can be navigated using only a keyboard, ensuring accessibility for those who cannot use a mouse.
Alternative Text for Images
- All images include descriptive alternative text, providing context for users who rely on screen readers.
Text Size Flexibility
- Users can increase or decrease text size for better readability.
Color Contrast
- The website design ensures sufficient contrast between text and background colors, making reading content easier for users with color vision deficiencies.
Accessible Forms
- The website's forms are all designed to be accessible, including proper labeling and error identification.
Clear Navigation
- The website features clear and consistent navigation, making it easy for all users to find the information they need.
Video Accessibility
- The site's video content includes captions and/or transcripts, making it accessible to deaf and hard-of-hearing users.
Continuous Improvement
- Gen Con is committed to regularly reviewing and updating its website to improve accessibility and comply with changing guidelines and standards.
Wellness Tips
Following these recommendations can create a healthy, enjoyable experience at Gen Con.
Practice Good Hygiene
- Wash hands frequently with soap and warm water.
- Use hand sanitizer before and after events, meals, and social interactions.
- Shower daily.
Get Some Rest
- Relax in the Quiet Room in Room 211 in the Convention Center.
- Aim for 7-8 hours of sleep per night.
- Take breaks outdoors for fresh air.
Nutrition Matters
- Drink water instead of sugary drinks to maintain energy and stay hydrated.
- Plan meal breaks wisely to stabilize energy levels with proteins and whole foods.
- Carry healthy snacks like fruit, nuts, or protein bars.
Plan Ahead
- Wear comfortable shoes and bring an extra layer for varying temperatures inside the ICC.
- Bring a reusable water bottle.
- Masks are not required but highly recommended.
Be Mindful of Yourself and Others
- Prioritize health and wellness. Take breaks as needed and be mindful of signs of anxiety.
- Check-in with others if they seem to be having a hard time. Always choose kindness and empathy during interactions.
